Rutgers, The State University of New Jersey




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Webinar FAQs

  1. When do webinars take place?
  2. Do I receive Rutgers University credit for completing a webinar?
  3. Who are webinars for?
  4. When and how will I get a certificate of completion?
  5. Can I get any other professional development credits?
  6. How do I register for a webinar?
  7. How will I get information about how to log into the webinar?
  8. Who should I call if I have problems logging in?
  9. What are there minimum system or computer requirements for participating in a webinar?
  10. What is the cancellation policy?
  11. Can I get a recording of a webinar?

1. When do webinars take place?

Each webinar occurs at a specific date and time. All webinar times are posted as Eastern time. Please refer to our list of current webinars for more details about time. If you cannot attend, consider purchasing a copy of the webinar on CD.

2. Do I receive Rutgers University college credit for completing a webinar?

No. Answer only provides professional development credit hours and Category I Certified Health Education Specialist (CHES) credits only. Although webinars are offered through Answer, which is part of Rutgers University, they are not college credit-bearing, because they are only an hour in duration—not a semester-length college course.

3. Who are webinars for?

Webinars are for anyone working with youth on the topic adressed. Each webinar is focused on a different topic, so please read the webinar description to determine if it meets your needs.

4. When and how will I get a certificate of completion?

A certificate of completion will be e-mailed in PDF format upon successful completion of a webinar. Certificates will be e-mailed within one week of the date of the webinar.

5. Can I get any other professional development credits?

Besides the certificate of completion, Answer offers Certified Health Education Specialist (CHES) credits. Please contact us via e-mail prior to the webinar and include your CHES ID number to receive credit.

6. How do I register for a webinar?

Register by visiting the current trainings section of our website and selecting a webinar from the left-hand side. You can register online or print and mail or fax the registration form.

7. How do I log into the webinar?

24 hours before the webinar you will receive an e-mail with directions for logging into the webinar. Please check your junk- or spam-mail folder first, then contact us via e-mail or call us at 848-445-7929 if you haven't received a confirmation.

8. What if I have problems logging in?

We recommend logging into the webinar at least 15 minutes prior to the start time and read through the log in instructionssent via e-mail from WebEx, our webinar hosting platform. You will need to download all appropriate programs before log in. If you are still having trouble call us at 848-445-7929. No refunds will be given for anyone experiencing technical difficulties.

9. What are there minimum system or computer requirements for participating in a webinar?

The minimum requirements can be found at the WebEx website. Please ensure that you have all necessary programs before the webinar begins.

10. What is the cancellation policy?

To cancel your registration, contact us no later than one week prior to the webinar date for a full refund. Refunds will take approximately four weeks to process. Refunds will not be given for cancellations made less than one week from the webinar date.

11. Can I get a recording of a webinar?

CD recordings of webinars are available for purchase at the time of registration and will be mailed within one week. Recordings of previous webinars are also available for purchase.